A critical part of any property management system
Operational Support is a critical part of any property management system. If…
- it’s not easy to access,
- it’s not timely,
- it’s expensive
- it’s time to review just what you’re getting for your money.
We’re dedicated to personalised support and don’t use call centres. That’s why, when it comes to support, we’re at the top of industry league tables… and that’s why we understand exactly how important the delivery of support is to a hotel and its guests.
What can we do?
- We offer a combination of online (via a sign-in to portal or a simple email) and telephone support to deal with the daily operational questions.
- Help you address the challenges of the Business and of IT support. We work within documented SLA’s and ensure follow through to a satisfactory resolution.
- If you have questions that begin ‘How do we?’, or ‘This does not work’, or ‘We need to do x but am not sure how to’ then we’re just what you need.
- Typical examples – Stationery and Reporting are the subject of many of the support queries we get.
- We can create, amend or tweak stationery items in the system to your specification.
- We can write reports using the Opera Simple Reporting (OSR) functionality and personalising these for either the individual or property – so they are readily available from the standard reporting menu.
Providing this kind of support means your staff will be more comfortable with their Opera systems and will be able to deal with your guests more efficiently and more professionally.
Get in touch for more information and to discover the kind of costs that will please any finance director.
Why not get an Opera System Health check? It could make the world of difference to your daily operations and it comes free with the purchase of any support or training programme. Click here for details.
We now offer separate Opera support and training programmes at prices that are more than competitive, and they come with a free system Health Check – click here for details.
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Get an Opera Health Check
We offer separate Opera support and training programmes at prices that are more than competitive, and they come with a free system Health Check.